Privacy policy
This policy explains what personal information PATOIS Limited ("Patois", "we", "us") collects when you use patoisfood.co.uk, contact us or book a table, and what we do with it. It covers our Canary Wharf stall and Likkle Bit by Patois in Brixton.
Who we are
PATOIS Limited is the controller of your personal information. We are registered in England & Wales, company number 11603785, with our registered office at 702 Robeson Apartments, 6 Rodney Place, London SE17 1HE. You can reach us about anything in this policy at info@patoisfood.co.uk.
What we collect
- When you use our contact form: your name, email address, the type of enquiry, the number of guests (if you give it) and your message.
- When you email us: your email address, name and anything you choose to include.
- When you book a table: bookings are made through OpenTable. OpenTable collects your booking details and shares with us what we need to manage your reservation, such as your name, contact details, party size, date and time, and any notes you add, for example dietary requirements.
- When you visit the site: like any website, our hosting provider automatically receives technical information such as your IP address and browser type so the site can be delivered to you.
Please only tell us about allergies or dietary needs if you want us to take them into account. We use that information only to look after you on the day.
How and why we use it
- To reply to your enquiry and arrange catering, private dining, events, pop-ups or press requests. We rely on our legitimate interest in responding to people who contact us, or on taking steps at your request before entering into a contract.
- To manage your table booking, including confirming, changing or cancelling it. This is necessary to provide the service you asked for.
- To keep the website secure and working properly, based on our legitimate interests.
We do not sell your information, and we will not send you marketing emails unless you have asked to receive them.
Who we share it with
We only share your information with the service providers we use to run the business:
- Netlify, which hosts this website and receives contact form submissions.
- Microsoft, which provides our email.
- OpenTable, which handles table bookings. OpenTable's own privacy policy applies to information you give them directly.
- Google, which serves the fonts used on this site, so your browser connects to Google's servers when the page loads.
Some of these providers may process data outside the UK. Where they do, they are required to use safeguards recognised under UK data protection law. We may also share information if the law requires us to.
Cookies
This website does not use analytics or advertising cookies. If you use the OpenTable booking tool, OpenTable may set its own cookies, which are covered by OpenTable's cookie policy.
How long we keep it
We keep enquiries and related emails for up to 24 months after our last contact with you, unless we need them longer for an ongoing booking or event, or to meet a legal requirement. Booking records are kept for as long as needed to manage your reservation and meet our legal and accounting obligations.
Your rights
You have the right to ask for a copy of the information we hold about you, and to ask us to correct it, delete it, restrict how we use it, object to how we use it, or transfer it to you or someone else. To make a request, email info@patoisfood.co.uk. We will respond within one month.
If you are unhappy with how we have handled your information, please tell us first so we can try to put it right. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The date at the top shows when it was last changed.